Last Updated: 17-12-2024

Introduction

M/S CREATIVE SPARKS, operating under the brand name Motorheadz (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or make a purchase from https://motorheadz.in.

Data We Collect

We collect only such personal data that is necessary for lawful and specific purposes related to our business operations.

a) Identity Data

• Full name
• Username (if applicable)

b) Contact Data

• Billing address
• Shipping / delivery address
• Email address
• Mobile / phone number

c) Transaction Data

• Order details
• Payment status (we do not store card, UPI, or bank details)

d) Technical Data

• IP address
• Browser type and device information
• Cookies and similar tracking technologies

Purpose of Collection

Your personal data is collected and processed strictly for the following purposes:

• Processing, confirming, and delivering your orders
• Sending order confirmations, invoices, and delivery updates
• Providing customer support and handling returns or warranty claims
• Improving website performance, security, and user experience
• Sending marketing or promotional communications only where explicit consent has been provided
• Compliance with legal, tax, or regulatory obligations

Consent

By using our website and providing your personal data, you consent to the collection and use of your data for the purposes stated in this Privacy Policy.

Where required under the DPDP Act, consent is obtained explicitly and can be withdrawn at any time by contacting us (subject to legal and contractual obligations).

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

Your data may be shared only with trusted third parties strictly for business purposes, including:

• Logistics and Courier Partners â€“ for order fulfillment and delivery
• Payment Gateway Providers â€“ to securely process payments
• IT and Service Providers â€“ for website hosting, analytics, and support
• Government or Legal Authorities â€“ where disclosure is required by law or legal process

All such third parties are required to maintain appropriate confidentiality and security standards.

Data Retention

We retain personal data only for as long as necessary to fulfill the stated purposes or as required under applicable laws (such as tax, accounting, or consumer protection laws).

Once the purpose is fulfilled or the legal retention period expires, the data is securely deleted or anonymized.

Data Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

Your Rights Under the DPDP Act, 2023

As a Data Principal, you have the right to:

• Access: Request confirmation and a summary of personal data processed by us
• Correction: Request correction or updating of inaccurate or incomplete data
• Erasure: Request deletion of personal data once the lawful purpose is fulfilled
• Grievance Redressal: Raise concerns regarding data processing practices

Requests can be made by contacting us using the details provided below.

Cookies Policy

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

Children’s Data

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data of children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page with a revised “Last Updated” date.

Grievance Officer / Contact for Privacy Concerns

In compliance with the DPDP Act, you may contact our designated officer for any privacy-related queries, complaints, or to exercise your rights:

Name: Mr. Sebin Thomas
Designation: Data Protection / Grievance Officer
Email: [email protected]

We will make reasonable efforts to respond to grievances within the timelines prescribed under applicable law.